Thank you for choosing HelpyDost for your home service needs. We strive to provide excellent service, but we understand that there may be occasions where a refund is necessary. This Refund Policy outlines our guidelines for refunds related to our services.
Refund Eligibility:
Service Not Provided: You may be eligible for a refund if the requested service was not provided or if there was a significant issue that prevented the service from being completed.
Dissatisfaction: If you are dissatisfied with the quality of the service provided, you may request a refund, subject to our evaluation of the situation.
Refund Process:
Contact Us: To request a refund, please contact us at [Contact Information] and provide details about the issue.
Evaluation: We will review your request and evaluate the circumstances to determine if a refund is warranted.
Refund Decision: If your refund request is approved, we will process the refund to the original payment method used for the transaction.
Refund Limitations:
Time Limit: Refund requests must be made within [X days] of the service date.
Partial Refunds: In some cases, we may offer partial refunds based on the extent of the issue or service provided.
Non-Refundable Services: Certain services or fees may be non-refundable, such as booking fees or processing fees.
Refund Disputes:
Dispute Resolution: If you disagree with our refund decision, you may contact us to discuss the issue further or escalate the matter for resolution.
Chargebacks: Initiating a chargeback with your payment provider without contacting us first may result in additional fees or penalties.
Changes to This Refund Policy:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website application.
If you have any questions, concerns, or feedback about this Refund Policy or a refund request, please contact us at support@helpydost.com.